Bad Frog Sporting Customer Guarantee
At Bad Frog Sporting, we stand behind every order we produce. Our goal is simple: deliver high-quality custom apparel and merchandise that represents your organization properly.
Our customer guarantee is built on four commitments.
1. Quality Guarantee
Every item produced by Bad Frog Sporting is decorated using professional equipment and industry-standard methods.
We guarantee that:
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Decoration will meet professional production standards
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Garments will match the approved proof and specifications
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All products will be inspected before leaving our shop
If a product is defective or produced incorrectly, we will make it right through replacement or store credit.
2. Accuracy Guarantee
Before production begins, every client receives a digital mockup or proof of their order.
We guarantee that:
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Your order will be produced exactly according to the approved proof
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Logo placement, sizing, and decoration methods will follow the approved design
Our production team follows a strict proof-to-production workflow to ensure accuracy.
3. Communication Guarantee
We understand that apparel orders often support events, teams, and deadlines.
We commit to:
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Clear communication throughout the order process
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Honest timelines and production expectations
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Prompt responses to customer inquiries
If there is ever a delay or issue, you will hear it from us first.
4. Partnership Guarantee
Bad Frog Sporting is more than a print shop—we are a partner to local organizations, businesses, and teams.
We strive to:
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Deliver consistent quality across repeat orders
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Help clients choose the right garments and decoration methods
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Support local events and community organizations
Your success reflects directly on our reputation.
Our Commitment
If Bad Frog Sporting makes a mistake, we will take responsibility and fix the issue quickly through replacement or store credit.
We are committed to delivering reliable custom apparel you can be proud to wear.
